Pulling together for subsidy help

In this country any financial help you get towards education is based on the scale of 'family allowance' you qualify for. As the kids have barely set foot in the school in person this year I didn't bother applying for subsidies this school year. So yesterday, when I got an email from the school talking about issuing computer equipment to the kids I was woefully unprepared with any of the paperwork.

My son is at home just now so sprung into action for me as I was working all day. He spent ages speaking to various people at the school to find out exactly what paperwork I needed, which was a specific piece of paper issued by social security. He phoned the lady in the local office, who thankfully is a parent at the school and recognised my difficulties. She issued the paper without my being there in person, and my son's mother-in-law collected it on her way home from work. 

Son then managed to get it scanned for me, and I had it emailed to the school by close of business.

To say I'm relieved and thankful would be such an understatement! So many people's kindness working together to help me out.