Thanks

I had a right crappy afternoon at work yesterday as my client's server was experiencing difficulties meaning I couldn't connect with my students. I wrote a rather detailed ticket to Support last night explaining what had happened and including screenshots. 

This morning I had the normal automated email response crediting me with their paltry pocket money change credit for my wasted time, but on the bottom was tagged a personal message from the poor Support guy (who must have been inundated). 

Also, thank you so much for your super thorough writeup on these; it is quite crazy here right now, and if all tutors wrote in with half the precision you do on these issues, we'd be able to resolve these things much quicker. Thanks so much!

I'm still hacked off with them, but his kind note has made me feel so much better about it.